Beautiful Customer Support System is a simple to use yet fully featured customer support system!
Working with users to provide support can be difficult. Beautiful Customer Support System allows for managing support requests online via email or web. The system is designed from the ground up to work on multiple devices across the board. It is fully responsive to mobile devices (such as iPhones, Androids, Windows Phone etc.), tablets (iPad) and desktop computers.
To answer a lot of your question, we have included a knowledge base component to allow you to provide your users with answers to common questions to save you the headache.
System includes features to assign tickets to a specific staff member. Also includes setting a priority to a ticket and communicating with the user very quickly. Includes a simple web-based installer for any computer user to understand as well as documentation about the system. Markdown based formatting.
Features Included Out of the Box!
- Works COMPLETELY with mobile browsers! Contact your users on any medium.
- Customize the System’s Styling
- Add in Knowledge Base Articles to solve common questions
- Interface with users in a simple ticket system
- Prioritize tickets with priorities to help overcome large amount of support tickets
- Assign a ticket to a specific administrator
- Email notifications
We use the system ourselves to provide support and answer your questions.
Installing the System
We have outlined the documentation to install the system in the
README.html file included with the download. Simply put, you can install it with the built-in installer located at
http://YOUR-DOMAIN.TLD/installer. So if you installed it at
http://support.company.com/, the installer would be at
After installing the system, you will be logged in. From there, you can add knowledge base articles, change the settings, etc.
Behind the Scenes
Beautiful Customer Support System is a Laravel based application running on PHP 5.3.x. It uses modern, fast and efficient programming techniques to create a secure and reliable system for our users.